Questions, answered

Use the reservation engine on any page: pickup, drop-off, date, time, passengers, luggage and the flight number if there is one. It shows the fixed fare for every vehicle class that fits and confirms by email. Or call the desk, any hour.

Airport transfers: as soon as you have the flight, and at least a few hours ahead. Weddings, proms and stretch limousines: weeks ahead for a Saturday in June or a grad night. Corporate account bookings can be made the same day.

Yes. Add the return leg and both fares are shown together and confirmed together.

Yes, at booking or later by phone. Each stop is priced as you add it; on an hourly booking stops are included in the time.

Reply to the confirmation or call the desk. Changes are free; only cancellations inside the notice window carry a charge.

Yes, subject to a car being available - almost always in the eighteen cities, less certain at 3 am in a small town.

Yes. It is priced by the exact addresses and the vehicle class at booking, and that is the fare on the receipt. No meter, no surge, no gratuity added at the curb.

Tolls where they apply - the 407 in Ontario is the usual one - and airport fees at a few airports; both are shown at booking. Meet and greet inside the arrivals hall is an optional add-on.

Nothing is added at the curb. If you wish to tip the chauffeur you may, in cash or on the account; it is never expected or added.

By the hour from the first pickup to the last drop, with a minimum that varies by city and vehicle class and is shown at booking. Waiting and stops are included.

As one fixed fare for the journey, with the return position of the car built in, so a driver never declines because the trip is far from home.

The same fares, invoiced monthly. Volume accounts qualify for negotiated rates applied automatically by the engine.

At the airport's designated pre-arranged pickup area outside arrivals, with the plate texted to you before landing. With the meet-and-greet add-on, inside the arrivals hall with a name board.

The pickup follows the airline's live arrival time. Give us the flight number and there is nothing else to do.

Sixty minutes on an international arrival and thirty on a domestic one, counted from touchdown, before any waiting charge applies.

Dispatch sees it and calls you. A diversion moves the pickup to the new airport where we can; a cancellation is a free cancellation on our side.

Yes - Billy Bishop, Hamilton, Waterloo, London, Saskatoon, Regina, Kelowna, Moncton, St. John's, Charlottetown, Whitehorse, Yellowknife and the cross-border fields are all on the engine.

Yes; that is the job. Tell us at booking if a bag is unusually heavy or large so the right class is sent.

One or two people with ordinary luggage: Executive Sedan. The quietest cabin: Premium Sedan. Three to six people or extra bags: Luxury SUV. Up to fourteen: Executive Sprinter. An occasion: stretch limousine. A delegation: mini coach.

Each class is 'or similar'. The car assigned is the nearest of that class, and every car in a class meets the same age and condition standard.

Yes, at no charge. Note the seat type and the child's age at booking.

Folding wheelchairs and walkers travel in the trunk of any class. For a passenger who remains in the chair, ask the desk; an accessible vehicle can be arranged in most cities with notice.

A pet in a carrier travels in any class. A large dog needs the SUV; tell us at booking so the right car is sent.

No, in any vehicle.

Eighteen with their own pages - Toronto, Vancouver, Montreal, Calgary, Edmonton, Ottawa, Winnipeg, Hamilton, Mississauga, Halifax, Quebec City, Victoria, Saskatoon, Regina, Kelowna, London, Kitchener-Waterloo and Niagara Falls - and every address in every province and territory.

Yes. Toronto to Montreal, Calgary to Banff, Vancouver to Whistler and every other pairing price as one fixed fare with the stops you choose.

Yes, on our own cross-border service - Buffalo, Detroit, Seattle, and the US Northeast - with chauffeurs who know the crossing. Bring a valid passport or NEXUS card.

Fifty-nine countries through the LimousineWorldwide.Directory network of vetted operators, booked through the desk.

Standard in Montreal, Quebec City and Ottawa; available on request in every other city.

Every chauffeur holds the provincial commercial passenger licence and a criminal record check; every vehicle carries commercial passenger insurance. We are members of the Limousine Association International.

Both, described honestly: our own fleet in our home markets, vetted partner operators elsewhere, one standard and one point of responsibility - us.

Email the desk with the company name and a contact; the profile and terms follow the same business day.

Free outside the notice window; a charge inside it, set out on the terms page and shown at booking.

The receipt is emailed after every trip; corporate accounts receive one itemised monthly invoice.